CLINICAL APPLICATION SPECIALIST (Lachine, Quebec)

Fresenius Medical Care Canada is currently recruiting for two full-time Clinical Applications Specialists based out of our Lachine, Quebec office. The position entails the following:

PURPOSE AND SCOPE:
Supports our mission, vision, core values, and customer service philosophy. Adheres to our Compliance Program, including following all regulatory and division/company policy requirements.

Provides superior service and product support to Canadian customers as assigned. Functions as a hemodialysis (HD), peritoneal dialysis (PD) and pharmaceutical resource, as required.

DUTIES / ACTIVITIES:


CUSTOMER SERVICE:

  • Responsible for driving our company culture through values and customer service standards.
  • Accountable for outstanding customer service to all external and internal customers.
  • Develops and maintains effective relationships through effective and timely communication.
  • Takes the initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.


PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Conduct an initial setup for hemodialysis and/or peritoneal dialysis delivery system clinical evaluations.
  • Provide ongoing on-site clinical support to staff evaluating our dialysis delivery systems by demonstrating how they should be used to provide safe and effective patient care.
  • Work closely with respective Territory Manager, respond to questions and concerns about our dialysis delivery systems.
  • Assist in the training and orientation of new Fresenius employees.

Consultant Support

  • Assist in the creation of new training tools for customers and staff.
  • Provide staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives as required.
  • Assist customers in developing continuous quality improvement (CQI) tools and programs.
  • Attend local, regional, national and international conferences and seminars to remain up to date with latest products, services and research.

Education

  • Support the teaching of home hemodialysis or peritoneal dialysis patients as directed.
  • Develop and/or provide feedback for the design of educational tools.
  • Provide clinical expertise to assist unit staff to measure specific patient outcomes, utilizing our CQI process.
  • Other duties and projects as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to physically cover and maintain regular face-to-face contact with customers over a large geographic area. Extensive travel by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays. Contact with customers by phone alone is not adequate. On some occasions, consecutive weeks of training might prevent travel home over the weekend in between weeks in consideration of the local travel restrictions and/or availability. Occasional weekend work is necessary to support trade show events, customer training and support, and equipment evaluations. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in-servicing customers.


EDUCATION:

  • Bachelor of Science Degree in Nursing (BScN)

EXPERIENCE AND REQUIRED SKILLS:

  • Current Provincial Registered Nurse Certification of Competence
  • CNA Certification in Nephrology Nursing (or to be completed within one year from hire date)
  • Current hemodialysis or peritoneal dialysis experience is mandatory
  • Current experience in patient and/or staff teaching
  • Demonstrated ability to interact with all members of the renal team
  • Computer literacy in Microsoft Office and applications
  • Ability to travel extensively and work flexible hours
  • Fluent in written and spoken French, mandatory, when working in the Quebec region

RELATIONSHIPS:
Internal Contacts: Maintain positive professional relationships with internal employees, peers and supervisors.

External Contacts: Maintain positive professional relationships with all customers.

SUPERVISION:
N/A

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Thank you for your interest in Fresenius Medical Care Canada. We encourage all qualified candidates to send their resumes. We thank all interested applicants, however, only those selected for an interview will be contacted.


Apply Now!

for CLINICAL APPLICATION SPECIALIST (Lachine, Quebec)

Please fill out and submit the form below to apply for a job: