Careers

Fresenius Medical Care Canada is currently recruiting for a full-time PD Specialist working out of Ontario. The position entails the following:

PURPOSE AND SCOPE:

Supports our mission, vision, core values and customer service philosophy. Adheres to the Compliance Program, including following all regulatory and division/company policy requirements.

Provides superior service and product support to Canadian peritoneal dialysis customers within an assigned region.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving our company culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Promote our PD products in a manner consistent with the corporate strategies.
• Establish and maintain adequate coverage of PD clinics whether located in hospitals or in the community in the designated territory according to the level of existing business or sales potential in each account.
• Identify and develop a professional and business relationship with the key decision makers and respective PD clinical professionals (i.e. PD Nephrologists, PD Nurse Manager, PD Patient Care Coordinators, PD Educators) in each account in the designated territory.
• Promote product sales through participation at International, National and Regional trade shows as needed.
• Coordinate and conduct in-house and field based clinical training sessions for customers and sales/clinical staff.
• Maintain a high level of clinical acumen and expertise in PD patient care, theory and clinical literature, including CAPD and APD and other PD regimens.
• Assist Marketing in the development and implementation of a PD clinical product training program.
• Assist Marketing in the creation of a new clinical tools and program for internal and external customers.
• Participate in a minimum of a weekly call, provide a monthly report and prepare and present a quarterly business status review with manager.
• Utilize company tools such as Sugar CRM, Contract Calendar, Blue Sheeting or Account Planning tools.
• Maintain accurate and updated account information, inputted into Sugar CRM, i.e. names of key personnel, patient census and market share by PD product area (CAPD/APD etc.) on each dialysis facility in the designated territory.
• Develop an annual business plan.
• Adhere to all company SOPs and business compliance standards.
• As requested, participate in business proposals to renew existing contracts or gain new business in a timely manner and respond to RFPs.
• Manager field expenses in a manner consistent with corporate guidelines and territory budget. Submit a weekly expense report.
• Document and report all customer complaints as per our SOPs.
• Ability to travel throughout territory as needed.
• Other duties as assigned.
  

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to physically cover and maintain regular face to face contact with customers over a large geographic area. Extensive travel is often necessary to cover the assigned territory and includes overnight stays. Occasional weekend work necessary to support trade show events, equipment evaluations, etc. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in-servicing customers.

EDUCATION:

• Nephrology Nursing Diploma or equivalent

EXPERIENCE AND REQUIRED SKILLS:

• Current Provincial Registered Nurse Certification of Competence.
• CNA Certification in Nephrology Nursing (or to be completed within one year from hire date).
  
• 3-5 years of current peritoneal dialysis experience is mandatory.
  
• Current experience in patient and/or staff teaching.
  
• Demonstrated ability to interact with all members of the renal team.
  
• Computer literacy in Microsoft operating systems.
  
• Ability to travel extensively within designated region and work flexible hours.
  
• Bilingualism is an asset.

RELATIONSHIPS:
Internal Contacts: Maintain positive professional relationships with internal employees, peers and supervisors.

External Contacts: Maintain positive professional relationships with all Dialysis customers.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Thank you for your interest in Fresenius Medical Care Canada. We encourage all qualified candidates to send their resumes. We thank all interested applicants, however, only those selected for an interview will be contacted.

Fresenius Medical Care Canada is currently recruiting for a regular, full-time Driver working out of our Lachine, QC office. The position entails the following:

PURPOSE AND SCOPE:
Supports our mission, vision, core values, and customer service philosophy. Adheres to our Compliance Program, including following all regulatory and division/company policy requirements.

Responsible for the safe delivery and pick-up of dialysis products to home kidney patients and dialysis centers. Responsibilities include driving trucks, rotating stock and inventory checks. Requires operation of truck within Department of Transportation (DOT) regulations and guidelines.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving our company culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Delivers and picks up dialysis products to home patients, hospitals and clinics according to established safety procedures and guidelines.
  
• Ensures good customer relations by consistently delivering orders on time and behaving with integrity in a courteous and professional manner.
• Obtains customer signature for pickup and delivery of dialysis product.
• Adheres to all federal and provincial regulations.
• Establish the route for his delivery day as per the warehouse supervisor list.
• Loading and unloading of the truck, placing product where customer requests it and ensuring product is free of dust or snow.
• Vehicle related responsibilities including ensuring the truck is kept clean inside the box and the cab and arranging for truck maintenance and repair as needed.
• Maintains a satisfactory driving record.
• Operates material-handling equipment safely and efficiently according to established procedures as required.
• Carry and maintain contact with sites through cellular communication, ensure paperwork of deliveries is filled out daily.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• High school diploma

EXPERIENCE AND REQUIRED SKILLS:

• Minimum 5 years driver experience, preferably in route deliveries.
• Must have and maintain a satisfactory driving record.
• Must possess a Class 3 license for 26 foot trucks.
• Experience with GPS system preferred.
• Good knowledge of the Quebec geography.
• Bilingual (French/English).

RELATIONSHIPS:
Internal Contacts: Customer Service Representatives, Transportation Coordinator, clinics, Local DC staff, Warehouse Supervisor

External Contacts: Home Patients, Customers


The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Thank you for your interest in Fresenius Medical Care Canada. We encourage all qualified candidates to send their resumes. We thank all interested applicants, however, only those selected for an interview will be contacted.

Fresenius Medical Care Canada is currently recruiting for a regular, full-time Shipper/Receiver working out of our Richmond, BC office. The position entails the following:

PURPOSE AND SCOPE:
Supports our mission, vision, core values, and customer service philosophy. Adheres to our Compliance Program, including following all regulatory and division/company policy requirements.

Under the direction of the Warehouse Manager, this individual will be responsible for all matters pertaining to the shipping and receiving of Fresenius Medical Care products, and the storing and movement within the distribution centre.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving our company culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Receive and ship goods in accordance with Fresenius Medical Care Canada standard operating procedures and safety best practices.
• Operates a forklift and any other equipment in a safe manner.
• Fill, check and prepare orders to be shipped.
• Store inventory after it has been received into stock.
• Receive and record customer and patient returns.
• Utilize various shipping systems that Fresenius has in-house, such as the Purolator system.
• Participate in inventory counts as needed.
• Inspect and verify incoming goods against invoice or packing slip, refusing incorrect and damaged goods.
• Maintain warehouse in a proper clean condition befitting a healthcare facility.
• Carry a pager when required.
• Enter receipt of goods in AX system — when required.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Typical warehouse duties, driving tow motor, regular lifting up to 50 lbs., walking or standing up to 50% of the time on the concrete floor. Some exposure to extreme weather while loading trucks. Some office/computer work.

EDUCATION:

• High school diploma

EXPERIENCE AND REQUIRED SKILLS:

• 1-2 years experience working in a distribution centre environment.
• Working knowledge of computers including shipping computer systems.
• Working Knowledge or experience with warehouse scanners for picking and shipping preferred.
• Ability to work collaboratively in a team environment on a variety of work functions.
• Must be able to interact with employees within all company departments/levels, as well as freight companies.
• Knowledge of safety and Health Canada regulations.
• Forklift operation experience or certification preferred.

RELATIONSHIPS:
Internal Contacts: All internal employees in RH, All distribution employees in Canada, FUSA

External Contacts: Freight companies, third party warehouses, customs brokers, destruction company, waste removal & recycling companies


The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Thank you for your interest in Fresenius Medical Care Canada. We encourage all qualified candidates to send their resumes. We thank all interested applicants, however, only those selected for an interview will be contacted.

Fresenius Medical Care Canada is currently recruiting for two full-time Technical Supervisor based out of our Lachine, Quebec office. The position entails the following:

PURPOSE AND SCOPE:
Supports our mission, vision, core values, and customer service philosophy. Adheres to our Compliance Program, including following all regulatory and division/company policy requirements.

Under the direction of the National Technical Service Manager, this individual will be responsible for the scheduling of all service requests affecting the Lachine Office. This scheduling shall include service calls, equipment installations and equipment evaluations. In addition to scheduling work requests, this person shall be responsible for creating and updating ISO procedures based on current “best practices”, as well as the implementation of these procedures in collaboration with the Director of Renal Services/ National Technical Service Manager.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving our company culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes the initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Conduct an initial setup for hemodialysis and/or peritoneal dialysis delivery system clinical evaluations.
• Create and maintain Technical ISO procedures and ensure all Technologists are working in accordance with these procedures i.e. ensure meter verification checks are being performed regularly.
• Plan and schedule all equipment installations for evaluations and purchases that directly or indirectly affect the Lachine office workload.
• Plan and schedule all service calls that directly or indirectly affect the Lachine office workload.
• Ensure that all equipment supported under contract by the FMCC Lachine Technologists are up to date.
• Create and maintain Technical After Hours On-Call Schedule
• Ensure that all responses to customers are dealt with in a professional, timely manner and are within the company/manufacturer’s specifications/guidelines.
• Provide technical phone support as well as hands on service, maintenance and customer relations/meetings.
• Assume On-Call responsibilities.
• Perform other duties as required.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

EDUCATION:

• 2-3 year diploma or degree in either Electronics or Biomedical electronics

EXPERIENCE AND REQUIRED SKILLS:

• Minimum of 5 years of experience with 3 years experience in a Team leadership capacity.
• Experience in the healthcare industry is essential.
  
• Must posses strong computer skills with experience using Microsoft Word, Excel, Lotus Notes and Access
  
• Excellent organizational and interpersonal skills are also a requirement.
  
• Must have a valid driver’s license.

RELATIONSHIPS:
Internal Contacts: All

External Contacts: Customers

SUPERVISION:
Field Service Representatives, Technical Coordinator

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Thank you for your interest in Fresenius Medical Care Canada. We encourage all qualified candidates to send their resumes. We thank all interested applicants, however, only those selected for an interview will be contacted.

Fresenius Medical Care Canada is currently recruiting for a full-time Technical Administrator, working on a 1-year fixed-term contract, out of Richmond Hill, Ontario. The position entails the following:

PURPOSE AND SCOPE:
Supports our mission, vision, core values, and customer service philosophy. Adheres to our Compliance Program, including following all regulatory and division/company policy requirements.

Reporting to the Technical Manager , this individual will support coordination of technical service activities in the office. The individual will support scheduling of all service calls, handle parts transactions and support IT related technical transactions.

DUTIES / ACTIVITIES:

DOCUMENTATION:

• Administer and file all service reports in conjunction with the AX system.
• Generate documentation required for billing services and provide customers with service reports.
• Process technical documentation within the technical CRM system as it relates to billing, sampling results and technical services activities.
• Handle parts transfers and assure that technologists receive delivery or required spare parts as required.
• Administer return parts policy and work with corporate office to assure parts are returned to vendors for failure analysis or warranty credit.

CUSTOMER SERVICE:

• Responsible for driving our company culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes the initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

TECHNICAL COORDINATION:

• Provide backup for Coordination and scheduling technical service calls.
• Interact with customers on service needs by taking incoming customer calls and emails.
• Determine what work is required in coordination with the Technical Manager.
• Coordinate incoming and outgoing equipment from home patients and hospitals.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position is predominantly based at a desk or work station with some work required in the technical repair room. Travel for this position is minimal (some home patient visits may be required).

EDUCATION:

• Post secondary education at the university or college level (related to business or administration) is a strong asset.

EXPERIENCE AND REQUIRED SKILLS:

• Minimum of 2 years of experience working in the capacity of technical administration in a technical service environment.
• Strong knowledge of desktop computer software applications, particularly in MS Office including spreadsheets and databases.
• Experience with CRM software an asset.
  
• Ability to effectively and efficiently coordinate multiple projects and assignments and work independently.
  
• Able to work with others in a cooperative manner.
  
• Ability to speak fluent French is not required but is an asset.

RELATIONSHIPS:
Internal Contacts: Purchasing, QA&RA, IT, Branch office warehousing and customer service

External Contacts: 3rd party ISO auditors, vendors

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Thank you for your interest in Fresenius Medical Care Canada. We encourage all qualified candidates to send their resumes. We thank all interested applicants, however, only those selected for an interview will be contacted.

Fresenius Medical Care Canada is currently recruiting a permanent full-time Field Service Technologist working out of Richmond Hill, Ontario. The position entails the following:

PURPOSE AND SCOPE:
Supports FMCC’s mission, vision, core values and customer service philosophy. Adheres to the FMCC Compliance Program, including following all regulatory and division/company policy requirements.

Under the direction of the National Technical Services Manager or Technical Supervisor, this individual will perform general repair, maintenance, functional checks and sales support of Hemodialysis machines, peritoneal Cyclers, and Portable Reverse Osmosis systems and ancillary products sold by Fresenius Medical Care Canada.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving our company culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes the initiative and action to respond, resolve and follow up regarding customer service issues with all customers promptly.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Repair and perform preventive maintenance on Fresenius Medical Care equipment as per manufacturing specifications.
• Provide and maintain documentation on all service/maintenance performed on Fresenius Medical Care equipment.
• Conduct and document the functional checks/calibrations required on all Fresenius equipment before delivery and installation at customer site.
• Complete appropriate paperwork to return defective modules and spare parts to Fresenius Medical Care.
  
• Modify and/or retrofit Fresenius Medical Care equipment according to the installation procedures set out by the manufacturer.
  
• Participate in equipment evaluations and provide technical support/in-services as part of the selling process.
  
• Provide technical support (phone and on-site) to Regional Sales Managers and/or to customers on all equipment-related matters and in a timely fashion.
  
• Assume the responsibility of being “ON CALL” when required.
  
• Adhere to ISO rules and regulations.
  
• Help in keeping the Technical Department clean and in order.
  
• Perform other duties as required.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position is split between work in the field (home patient visits may be required) and office based (work required in the technical repair room). Travel for this position is significant. Moderate lifting will be required.

EDUCATION:

• Graduate of a 3-year college program in Biomedical Engineering, Electronics or Instrumentation.

EXPERIENCE AND REQUIRED SKILLS:

• Minimum of 2-3 years of relevant healthcare industry experience.
• Bilingualism (French/English) is considered an asset.
• Must possess strong computer skills with experience using Outlook, Microsoft Word, Excel, Lotus Notes.
• Excellent organizational and interpersonal skills are also a requirement.
  
• Must have a valid driver’s license.

RELATIONSHIPS:

Internal Contacts: Marketing, Sales, Clinical

External Contacts: Customers, Hospital Technologists

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Thank you for your interest in Fresenius Medical Care Canada. We encourage all qualified candidates to send their resumes. We thank all interested applicants. However, only those selected for an interview will be contacted.